FAQs Archive | Page 2 of 3

Q: I need my book urgently. Can I request an expedited service?

Since mid 2024 Cahoots is no longer able to produce books locally in Perth. Therefore we are unable to offer an expedited service for urgent books. Our PREMIUM LAYFLAT product range generally offers the quickest turnaround at 1-2 weeks. However , the delivery and production estimates quoted on our website are "typical" timeframes only and cannot be guaranteed, especially during peak times such as pre-Christmas, Mothers Day etc.

Q: I have a book file I am still working on (or keeping), in your original software. Can I still get it printed?

Unfortunately, No. As a general rule, you should aim to complete your photo book projects within a couple of months. We do not advise working on a single project for years, as technology and platforms and costs are continually changing (often beyond our control). If you have a truly long-term project, we strongly recommend breaking it down into separate volumes that can be printed as completed. Our Cahoots Easy Editor for Windows and Cahoots Pizazz for macOS and Easy Designer for Windows and macOS were all licensed from third parties and once the agreements are terminated, we are no longer able to process files from those applications. By extension, this means that all your .epb and .dtp/.dtpx files will no longer be of any practical use. However, in some cases you may possibly be able to cut and paste between old and new applications to most easily recreate your book with updated tools.

Q: I’ve discovered an error. Can I cancel my order?

As long as your file has not yet been forwarded to our production partner, we can cancel your order, after which you can submit your updated file. Please contact us promptly and quote the order number if you wish to attempt to cancel a specific order. It goes without saying that it is crucial to carefully review your book before submitting.

Q: How do I know my order has been successfully received?

Once your order has been received, you will see an acknowledgement page with order number. You should also receive an email containing the same information. (Check your spam folder if it appears to have gone astray.) If ordering a Cinch project , you will have passed through the checkout and payment process and your book file will be transferred to us. If ordering a book created with desktop software (e.g. YouDesign), you will need to upload the file(s) to us. Once having created an order (see supplied instructions on the cheat sheet downloaded with your YouDesign template file), you will receive a link to upload your book file(s). HINT: Look for the green button on the order acknowledgement page. Please note that if you opted for bank transfer, your book will be on hold until funds are received . Contact us if you experience difficulties with the order process.